From first contact to case closure, nothing falls through.
Socianote gives community-serving organisations one complete view of every person they serve — cases, programmes, interactions, and funder reports in one place.
No credit card. No time limit. Free plan for up to 3 staff.
Built for:
0
connected modules
0
personal IDs stored
0%
data portability
Explore the platform — click through each section to see how it works.
Journey
Active case
Housing Support
Programmes
Every person's full journey — from first contact to case closure
The full journey.
Not just the open case.
Before Socianote, a person's story lived in four different places — a spreadsheet, a shared folder, a WhatsApp message, and someone's memory. Now it's one profile.
- Every interaction logged from the first street outreach
- Intake, case, and programme — automatically linked
- Anyone on the team picks up where anyone left off
- Consent captured once, visible everywhere
Mei Lin Tan
34F · Housing Support (Active)
✓ Consent captured
Apr 3 · PDPA
Journey
Mar 5
Mar 12
Mar 15
Apr 1
Active case
Housing Support
Risk: Medium
Programmes
After-Care · Active
Family Group · Wait
Team Overview
Team caseload
4 overdue reviews
Ahmad Sulaiman — Eldercare case overdue 12 days
Assigned to Wei Lin
David Lim — review due in 2 days
Assigned to Sarah T.
6 intake requests awaiting assignment
Pending supervisor review
Catch problems
before they cost someone.
You found out Sarah had 18 cases — four with overdue reviews — because Sarah told you. Socianote tells you before she has to.
- Real-time caseload across your whole team
- Automatic alerts when reviews go overdue or cases go stale
- Reassign a case in two clicks — full history follows
- Intake requests queued for supervisor approval
The audit trail your board expects —
built in, not bolted on.
When your funder asks for records, or your board asks how many people you served last quarter — you're ready in minutes. Not a panicked weekend.
- Every change logged automatically — who, what, when
- Data protection consent tracked — GDPR & PDPA aligned
- Staff MFA (TOTP) — enforced once enrolled, no bypass
- Export everything, anytime — your data is never held hostage
Audit log
1,247 events · Tamper-evident
Housing Support — Mei Lin Tan
Eldercare Support — Ahmad Sulaiman
Receipt registration number
PDPA · Data sharing consent
Hash integrity · No breaches
Everything in one place — no add-ons, no integrations to maintain.
The full picture, always
Every contact, case, note, and document in one profile. Anyone on the team picks up exactly where anyone else left off.
From hello to closed
Community contact, intake, case, programme, exit — all linked. Nobody becomes a number at the point of referral.
Volunteers, properly accounted for
Background checks tracked, compliance rostered, hours logged. Not scattered across a spreadsheet and three inboxes.
Finance that answers for itself
Donations, approvals, and receipts in the same place as the case they support. Starter plan and above.
They have a window in too
Participants log in and see their own appointments and hours. Fewer calls to your front desk.
Funder reports in two clicks
Programme impact, people served, attendance — any quarter, any funder. Ready before the deadline, not the night before.
Infrastructure: Supabase · Vercel · Singapore region default (EU region on request) · Encrypted at rest and in transit. Full security details
Simple pricing
Flat tiers, by org size. Never per user. Sliding scale for smaller and emerging organisations.
All prices in USD. Quoted in your local currency on enquiry.
Early adopter pricing. Current rates are locked in for the life of your subscription — they will rise as we grow.
Enterprise
Custom contract · annual pricing · dedicated onboarding
- Unlimited staff & volunteers
- Community & Volunteer Suite — participant app, volunteer app, QR check-in, shift management & hours export
- Multi-programme, multi-site
- Data migration from your existing system
- Custom branding & onboarding
- Named account support
- SLA & contract terms
Custom
quoted per org
Who qualifies for sliding scale?
- Standard— All other organisations
- Smaller orgs— Under USD $500k annual revenue30% off
- Emerging orgs— Under USD $250k annual revenue OR under 2 years old50% off
We trust your attestation. We verify the financial qualifier within 30 days of signup. If you change tier later, the rate adjusts at the next billing cycle — no clawback on past months.
Why no per-user pricing? Per-user fees punish growth. Add coordinators, volunteers, and students without watching the meter — flat tiers by org size only.
Pricing FAQ
What if we hit a tier limit?+
Existing records stay readable on every plan — there's no hard cutoff. New creation is blocked at the limit, with an in-app prompt to upgrade or archive. People and programmes are the two quantity-capped resources; cases and interactions don't count separately (cases are folders on a person, interactions are open log entries).
Can we downgrade?+
Yes, any time. If you're over the new plan's limits, existing records stay readable; new creates are blocked until you archive or export. Reads stay open on every plan.
Why no per-user pricing?+
Per-user pricing punishes growth. Most enterprise platforms charge $60–100 per seat per month — at 25 staff that's $1,500–$2,500 monthly just in licences. Our flat tiers price by org size, not by who's logged in. Add coordinators, students, and volunteers without watching a meter.
Can we self-host?+
Not on Free / Starter / Team / Scale — keeping the platform managed lets us ship security patches the same day. Enterprise customers with strict residency requirements can discuss self-managed Supabase deployments.
What about data residency?+
All customer data is in Singapore (ap-southeast-1) by default. EU region (Supabase eu-west-1) is available on request for Scale and Enterprise customers — usual lead time around two weeks. We don't move data without your explicit instruction.
Do you offer multi-year discounts?+
Annual is already 2 months free (~17% off). Multi-year contracts are negotiable on Scale and Enterprise — talk to us.
Start on the Free plan. Upgrade when your team grows. No credit card required.
We embed. We map. We configure.
You go live confident.
Most software sells you a tool and hopes you figure it out. Our Agency Discovery engagement is different — we come to you, learn how your team actually works, and set Socianote up to match it.
We shadow your team for two weeks
On-site or remote. We map every workflow, every handoff, every gap.
We present what we found
A plain-language report of pain points and unmet needs — for your leadership, not your IT team.
We configure to your workflow
Socianote set up for how you actually work — not a generic out-of-the-box template.
We migrate your data
Your people, cases, and programme records transferred cleanly. Nothing lost, nothing to reconcile.
Scoped and priced per engagement. Talk to us to find out what's right for your organisation.
Your community deserves better than spreadsheets.
Start free. Add your team when you're ready. No credit card. No sales call.
Free plan — up to 3 staff, no time limit.